filber Frequently Asked Questions

filber accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, UMID, passport, LTO driver's license, SSS ID, PRC ID, or PHLPost Postal ID. You'll also need to submit a clear selfie holding your ID. KYC is required before your first withdrawal and is usually completed within 24 to 48 hours of submitting complete documents.

On the filber login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you don't see it, check your spam or junk folder. The reset link is valid for 30 minutes. If you're still having trouble, contact filber live chat support and the team will assist you directly.

No. filber enforces a strict one-account-per-person policy. Creating duplicate accounts — whether to claim multiple welcome bonuses or any other reason — is a breach of filber's Terms and Conditions. Duplicate accounts identified through KYC, device fingerprinting, or payment method matching will be closed and any bonus funds may be forfeited.

To permanently close your filber account, contact the 24/7 live chat support team and request account closure. Any verified real-money balance will be returned to your registered withdrawal method after identity verification. Note that if you're closing your account due to gambling concerns, filber also offers self-exclusion options — speak to the support team about which option is right for you.

The minimum deposit at filber is ₱100. This applies to all supported payment methods including GCash, Maya, BPI, BDO, and Metrobank. For USDT cryptocurrency deposits, the minimum is equivalent to ₱100 at the prevailing exchange rate at the time of the transaction. There is no maximum deposit limit for standard verified accounts.

GCash deposits at filber are processed instantly in most cases. After confirming your deposit in the GCash app, the funds should appear in your filber wallet within seconds to a couple of minutes. If a GCash deposit hasn't reflected after 10 minutes, contact filber live chat with your GCash transaction reference number and the team will resolve it quickly.

GCash and Maya withdrawals for fully KYC-verified filber accounts are typically processed within minutes of approval during normal operating hours. In practice, most GCash withdrawals land in your GCash wallet within 5 to 15 minutes. Withdrawals submitted during peak periods or that trigger enhanced verification may take up to a few hours. Bank transfer withdrawals (BPI, BDO, Metrobank) are usually settled the same business day.

The minimum withdrawal at filber is ₱200. Withdrawals below this amount will not be processed. There is no daily withdrawal limit for standard verified accounts, although withdrawals exceeding ₱50,000 may be subject to additional verification steps as part of filber's anti-money laundering compliance procedures. All withdrawals require completed KYC verification.

filber does not charge processing fees on deposits or withdrawals. However, your payment service provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the nature of the transaction. For USDT withdrawals, standard blockchain network fees may apply. filber is not responsible for fees charged by third-party payment providers.

Yes. filber supports online bank transfers from BPI (Bank of the Philippine Islands), BDO (Banco De Oro), and Metrobank. Transfers are typically credited to your filber account within one to three business hours. To make a bank transfer deposit, select the bank transfer option in the filber cashier, follow the on-screen instructions, and use the exact reference code provided — this is essential for matching your payment to your account.

filber offers a wide range of games including JILI slots, PG Soft slots, Pragmatic Play slots, live dealer baccarat, live blackjack, live roulette (including Lightning Roulette), Ezugi live dealer games, online poker, bingo, and sports betting covering the PBA, NBA, UFC, football, and more. New game titles are added regularly. The full game catalogue is accessible after logging into your filber account.

Yes. All slot games on filber use certified Random Number Generators (RNGs) provided and independently tested by the game suppliers — JILI Games, PG Soft, and Pragmatic Play. RTP (Return to Player) is the theoretical percentage of wagered money a slot returns to players over time. Most slots on filber have RTPs between 96% and 98%. RTP information is published within each game's information panel.

Absolutely. filber is fully optimised for mobile browsers on both Android and iOS devices. You don't need to download a separate app — just open filber.co in your mobile browser (Chrome or Safari work best), log in to your account, and you have access to the full game catalogue including live dealer tables, JILI slots, sports betting, bingo, and poker, all from your phone.

If your connection drops mid-round, the outcome of that game round is determined by filber's server records and the game provider's system — not your device display. For live dealer games, the round plays out normally. If a bet was placed before disconnection, it stands and the result is recorded. You can see the result in your filber transaction history once you reconnect. Contact support if you believe there's a discrepancy.

Yes. filber's sportsbook covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can bet on match winners, point spreads, over/under totals, and live in-play markets during PBA games. Alongside PBA, filber also covers NBA, UAAP, UFC, boxing, football (local and international leagues), and other sports popular with Filipino players.

filber offers a welcome deposit bonus for new members on their first deposit. The bonus amount is credited to your account automatically after your qualifying deposit is confirmed. The bonus is subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw winnings derived from it. Full welcome bonus terms, including the applicable multiplier and eligible games, are published in the Promotions section of the filber Platform.

Wagering requirements specify how many times you need to wager a bonus amount before related winnings become withdrawable. For example, a 30x wagering requirement on a ₱500 bonus means you need to place ₱15,000 in total wagers using the bonus funds before withdrawing. At filber, the standard wagering requirement is 30x the bonus amount. Slot games typically contribute 100% toward meeting the requirement; live casino games contribute at a reduced rate.

All filber bonuses and their associated wagering requirements expire 30 calendar days from the date the bonus is credited to your account, unless the specific promotion states otherwise. If the wagering requirement is not completed within this period, the bonus and any winnings generated from it will be forfeited. filber recommends checking your active bonus status in the Promotions section of your account.

No. The filber welcome bonus is a one-time offer available exclusively to new members on their first qualifying deposit. It is limited to one claim per person, household, device, and payment method. Attempting to claim multiple welcome bonuses through duplicate accounts is a violation of filber's Terms and Conditions and will result in the forfeiture of all bonus funds and potential account suspension.

Yes. JILI slots — including Fortune Gem, Super Ace, Money Coming, and other popular JILI titles on filber — contribute 100% toward bonus wagering requirements. This means every peso wagered on eligible JILI slot games counts in full toward clearing your active bonus. Game contribution rates for live dealer tables, poker, and sports bets vary and are detailed in the filber Promotions terms.

filber has a tiered loyalty program that rewards regular players with points for every wager placed. Points accumulate across all game categories — slots, live casino, sports betting, bingo, and poker — and can be redeemed for bonus credits or cashback. Higher loyalty tiers unlock benefits including personalised reload bonuses, faster withdrawal processing, and dedicated account support. Details and tier thresholds are published in the filber Promotions section.

filber operates within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation, which is the primary government body responsible for licensing and regulating online gaming in the Philippines. filber complies with PAGCOR's player protection standards, responsible gaming requirements, and anti-money laundering obligations. Filipino players aged 21 and above can legally participate in online gaming on PAGCOR-regulated platforms.

The minimum age to register and play at filber is 21 years old. This is a mandatory requirement under PAGCOR regulations and is strictly enforced. filber verifies age during the KYC process using government-issued identification. Any account found to be operated by a person under 21 will be immediately closed. Funds in such accounts are returned and the matter is referred to PAGCOR as required by regulation.

To self-exclude from filber, contact the 24/7 live chat support team and say you want to self-exclude. No explanation is required. filber offers self-exclusion periods of 3 months, 6 months, 12 months, or permanent exclusion. Self-exclusion takes effect within 24 hours. During the exclusion period, your account is closed to real-money play, no deposits can be made, and all promotional communications are stopped. Any real-money balance is returned to you.

filber provides a full suite of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion. All tools are available through your filber account settings or by contacting live chat support. Decreases to limits apply immediately; increases are subject to a 48-hour cooling-off period. These tools are free and available to all registered members.

filber customer support is available 24 hours a day, 7 days a week via live chat on the filber Platform. Live chat typically connects you to a support agent within 3 minutes. You can also reach filber by email at [email protected] — email inquiries are responded to within 24 to 48 hours. filber support covers account issues, payment queries, game disputes, bonus questions, and responsible gaming requests.